Francotyp Postalia Holding AG
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Full-time/Part-time Permanent employment Employees in Berlin

Customer Support Agents / Agents Service Client (m/w/x)

The FP Group, headquartered in Berlin, has been the expert in secure mail business for 95 years. We worked hard to become one of the foremost suppliers in the world of mail processing equipment. Now, we also offer digital solutions in communication and related areas. Our customers are more than 200,000 satisfied businesses and government agencies, all over the world.

FP Shared Service Center Europe is aiming at further improving FP’s customer service quality and speed by focusing our strengths and capabilities in one center for all of Europe. We are located in Berlin, FP’s hometown and Europe’s most exciting and versatile capital.


We are expanding the international team of our new Shared Service Center in northern Berlin Area (full-time or part-time). Join us as

Customer Support Agents / Agents Service Client (m/w/x)

Your Role

  • Customer service for the Netherlands and Belgium based on product information of FP franking machines and other products and services
  • Work directly with our customers and dealers to resolve their issues on the phone, via e-mail or chat (based on standardized Solution Catalog)
  • Help customers with their invoice, delivery or local post related issues
  • Document incidents and their resolutions
  • Address outstanding Accounts Receivable issues with our customers
  • Common administrative issues

Your Profile

  • You are confident to communicate in Dutch or French language. In addition you speak German or English as your second language.
  • You have a commercial professional education or experience in a commercial environment.
  • You are experienced in using common MS-Office-Products.
  • You have a customer focused, structured and reliable attitude, and you appreciate working in a team.

Your Perspective

  • You are part of a motivated and dynamic team supporting our Company´s growths.
  • You work in a performance oriented company culture that combines both, internationality and SMO.
  • We support you with onboarding and training to start into your new role.


Be a part of our team and shape FP´s transformation together with us! We are looking forward to receiving your job application via E-Mail.


  Industry: Other services

  Field of Work: Service, Distribution / Sales / Service, Admin / Assistance, Finance / Law / Audit

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Still Questions?

Please contact us if you have any questions. You can reach us by mail